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Effective Date: June 5, 2026

HomeShield Plumbing is a DBA/trade name of FG Mechanical LLC. This Privacy Policy explains how HomeShield Plumbing collects, uses, and protects customer information when you visit our website, request service, communicate with us, or use our plumbing services.

Business Information

HomeShield Plumbing

DBA/trade name of FG Mechanical LLC

1420 Marvin Road Northeast, Suite C #800

Lacey, WA 98516

Phone: (253) 447-5551

Email: info@homeshieldplumbing.com

Website: homeshieldplumbing.com

Information We Collect

We may collect information that you provide directly to us, including your name, phone number, email address, service address, billing information, service request details, photos or notes related to plumbing work, and communications you send to us by phone, text message, email, website form, or through Jobber.

We may also collect limited website and technical information, such as browser type, device information, pages visited, and general usage data to help us improve our website and customer experience.

How We Use Information

We use customer information to:
Schedule and provide plumbing services
Respond to service requests and questions
Prepare estimates, invoices, and payment reminders
Send appointment reminders and service updates
Communicate about technician arrival times and job status
Provide customer support
Maintain business records
Improve our services, website, and customer communication
Comply with legal, tax, insurance, and regulatory obligations

Text Messaging and Mobile Phone Numbers

By providing your mobile phone number to HomeShield Plumbing, you agree that we may contact you by text message regarding your service request, appointments, scheduling, dispatch updates, technician arrival updates, estimates, invoices, payment reminders, customer support, and follow-up communication.

Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at (253) 447-5551 or info@homeshieldplumbing.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services, comply with law, or support our business communications.

How We Share Information

We do not sell or rent customer personal information.

We may share information with trusted service providers who help us operate our business, such as scheduling software, payment processors, customer communication providers, accounting providers, and other vendors who support our services. These providers are only authorized to use information as needed to provide services to HomeShield Plumbing.

We may also share information when required by law, regulation, legal process, insurance requirements, or to protect the rights, property, and safety of HomeShield Plumbing, our customers, employees, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect customer information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, business, and recordkeeping requirements.

You may opt out of text messages at any time by replying STOP. You may also contact us at (253) 447-5551 or info@homeshieldplumbing.com.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

HomeShield Plumbing

DBA/trade name of FG Mechanical LLC

Phone: (253) 447-5551

Email: info@homeshieldplumbing.comext here

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Privacy policy

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